Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 2 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Please tell the following information:
1: Will this metal sign have a wood backing?
2: If yes to the wood backing, what would you like your wood finish to be? (raw wood, burned, white-wash (shabby), Red-wash)
3: What size you would like the metal sign to be? (max size is 23.5 x 23.5 inches)
4: If there is a font involved, please identify which font you would like. If you are unsure, please just let me know if you would like it in print or cursive.
5: Please state what finish you would like (ie. raw metal, polished, paint color {clear, hammered black, hammered silver, hammered copper, gold})
Gift wrapping and packaging
If this will be a gift and will be sent directly to them, please let me know so I don't include the invoice in the packaging.
How big of signs can you make?
Our maximum is 23.5 x 23.5 inches
If I am local to you (Woodburn Oregon) can I save on shipping and pick up my sign?
Yes! Absolutely. Message us for a coupon code for local pickup.
Do you ship out of the United States?
No. At this time we are not shipping out of the U.S. Sorry to disappoint.
What metals do you work with?
We use both hot and cold steel, 14 & 16 gauge. Both are approximately 1/16 of an inch thick, the 14 gauge is slightly thicker. We are not currently working with any other metals (ie stainless steel, corten steel, aluminum)